Whether you are working in a customer-service call centre serving a global audience, or staffing the customer service desk in a local retail store, you will most certainly be working […]
Category Archives: Business Communication
01
Dec
Dec
2300 years ago, Aristotle wrote down the secret to being a persuasive speaker, the secret which forms the basis for nearly every public speaking book written since then. Do you […]
Business Communication, Leadership and Management, Leadership Training, Public Speaking
Communicating for impact – How to influence change and progress in the business environment
30
Nov
Nov
“The art of communication is the language of leadership.” – James Humes James Humes isn’t wrong – all we have to do is look to the great leaders of today in […]
Business Communication, Leadership and Management
Lessons From Steve Jobs That Will Help You Conquer the Stage
27
Nov
Nov
Steve Jobs is widely acknowledged as one of the most influential and inspiring business leaders of his generation. Even after his passing many years ago, he is still one of […]
27
Oct
Oct
“Always be a first-rate version of yourself, instead of a second-rate version of somebody else.” – Judy Garland It’s a cliché, but every one of us is unique. We each […]
Business Communication, Negotiation Skills
Become a Persuasive Person – The Top 3 Negotiation Skills for Influencers
09
Oct
Oct
Negotiation skills are an important part of our everyday life, determining how we interact with colleagues, business partners and clients, as well as how we act within our personal relationships. […]
27
Sep
Sep
For top negotiators, preparation is key to their success – no matter the size or complexity of the deal at hand. With the right preparation, negotiators know how to manage […]
09
Sep
Sep
The workplace is expected to work like a well-run machine, with each part seamlessly performing its role in a complex system in order to achieve the best possible outcome. The […]
09
Jul
Jul
Our communication style and approach speak volumes about how we view ourselves and others. It also reveals important clues about our sense of worth, power and ability to lead and […]