Category Archives: Business Communication

SA Businesses Have a Challenge Ahead of Them – Creating an Ethical Business Culture

Creating an Ethical Business Culture - Maurice Kerrigan Africa

On Monday, the results of the South African Business Ethics Survey for 2019 were released by The Ethics Institute (TEI) at an event at the Stellenbosch University Business School, and it certainly didn’t pull any punches. It’s revelations indicated a sentiment that many cynics would agree with – that the slick marketing of the business […]

Is Your Communication Style Hurting Your Career?

Maurice Kerrigan Africa Your Communication Style

Our communication style and approach speak volumes about how we view ourselves and others.  It also reveals important clues about our sense of worth, power and ability to lead and manage effectively.  Let’s have a look at some examples of communication problems that may be hurting your career and possible solutions. Mismatch in communication styles […]

How to Manage Conflict Effectively in the Workplace

The workplace is expected to work like a well-run machine, with each part seamlessly performing its role in a complex system in order to achieve the best possible outcome. The reality is a bit different and conflict can easily occur – we’re all human, after all. While this is natural, it’s important that conflict is […]

How to Prepare for a Business Negotiation

Prepare for Business Negotiation

For top negotiators, preparation is key to their success – no matter the size or complexity of the deal at hand. With the right preparation, negotiators know how to manage the other party, how to read the room, and what the most important aspects of the agreement are for each party. Here are some essential […]

Become a Persuasive Person – The Top 3 Negotiation Skills for Influencers

Become a Persuasive Person Negotiation

Negotiation skills are an important part of our everyday life, determining how we interact with colleagues, business partners and clients, as well as how we act within our personal relationships. How we manage these interactions impacts on the success of these relationships – and how effective we can be in getting what we want out […]

Take Charge, Be Heard and Be You

Confidence Take Charge Maurice Kerrigan Africa

“Always be a first-rate version of yourself, instead of a second-rate version of somebody else.” – Judy Garland It’s a cliché, but every one of us is unique. We each have our own individual view of the world, of our place in it and how we can contribute. We each want to make an impact […]

Lessons From Steve Jobs That Will Help You Conquer the Stage

Steve Jobs Stage Lessons Maurice Kerrigan Africa

Steve Jobs is widely acknowledged as one of the most influential and inspiring business leaders of his generation. Even after his passing 7 years ago, he is still one of the most powerful faces of Apple and the tech industry. However, it wasn’t just his business-savvy, competitiveness and vision that created his iconic status – […]

New Year’s Resolutions to Make your Training Career Shine

New Years Resolutions 2018

It’s 2018 and that means it’s time for us all to make New Year’s resolutions that – hopefully – we’ll stick to! Whether you’re aiming to reach the peak of achievable human fitness at your Crossfit box, challenging yourself to take on that new industry tech, or determined to teach your dog to fetch you […]

What Binge-Watching Great TV Shows Teaches You About Negotiation

Binge-Watching TV Shows MK Africa

It’s the age of digital television, and for many of us, there’s nothing better than flopping onto the couch with the dog and a bowl of popcorn after a long day, and watching half a season of our favourite award-winning show. While this sounds like exactly the type of couch-potato behaviour that our mothers warned […]

Communicating for impact – How to influence change and progress in the business environment

Communicating for impact MK Africa

“The art of communication is the language of leadership.” – James Humes James Humes isn’t wrong – all we have to do is look to the great leaders of today in business and politics and we can see the power of what they say and how they use their well-honed communication skills to inspire, impassion and […]

Facts tell – Emotions sell

Microphone Public Speaking Selling Maurice Kerrigan Africa

2300 years ago, Aristotle wrote down the secret to being a persuasive speaker, the secret which forms the basis for nearly every public speaking book written since then. Do you know the secret? It is simply ‘ethos’ which is your credibility; ‘pathos’ which is your emotional connection to your audience; and ‘logos’ which is your […]

Looking Through the Customer Lens

Customer Glasses MK Africa

Customers are feeling pressure to get more done with less, so many of them are reducing the number of companies they do business with. At the same time, companies are urging their salespeople to increase sales to present customers. Unless we nurture our existing customer relationships, it will be increasingly difficult for salespeople to succeed.Salespeople […]

Customer Diversity – One size does not fit all

Customer Diversity_MK Africa

Whether you are working in a customer-service call centre serving a global audience, or staffing the customer service desk in a local retail store, you will most certainly be working with a broad range of customers. You will encounter different languages, cultural backgrounds, age groups, genders, and communication styles. Almost everyone you interact with will […]