Oct 14 - Oct 16
Developing the attitude for customer service success
95% of consumers that experience bad service don’t complain, they simply never come back, and 13% of them will tell 20 people about their negative experience with your brand. The practice of going above and beyond the call of duty to exceed your client’s expectation is the biggest factor between good and great service.
If there is a common denominator shared by all organisations, public or private, large or small, manufacturing, service or government – it is the critical need for excellent customer service. No matter how great your company’s product or service, it is your customer service that determines the success of sales and ensures the consistency of sustainable business.
Over three days, our Service Excellence course will equip you with the tools you’ll need to establish and maintain a high standard of customer service in your organisation.