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Assertiveness
7th May 2019

Respond Assertively, Appropriately and Positively
Although everyone acts in passive and aggressive ways from time to time, such ways of responding often result from a lack of self-confidence and are, therefore, inappropriate ways of interacting with others. By the end of this programme, the learner will demonstrate the ability communicate confidently and assertively with clients and colleagues.
Please note:
- This programme registration is subject to availability. You will receive a follow up email within 24 hours.
- The above programme registration is not a booking form. A formal booking form will be sent to you once your registration has been received.